This policy explains when and how refunds are issued by Pujitha Collections.
1. ELIGIBILITY FOR A REFUND
- The product received is damaged, defective, or materially different from what was ordered.
- An approved return has been received and inspected (see our Return Policy).
- Your order was cancelled before dispatch, or could not be fulfilled by us.
2. HOW REFUNDS ARE PROCESSED
- For online (prepaid) orders, refunds are credited back to the original payment method.
- For Cash on Delivery orders, refunds are made to your bank account or UPI after we collect your details.
- Refunds are initiated within 3-5 business days of approval and may take additional time to reflect, depending on your bank or payment provider.
3. NON-REFUNDABLE CASES
- Products returned without prior approval, or outside the return window.
- Items that are used, washed, altered, or missing original tags/packaging.
- Any shipping charges already incurred, unless the return is due to our error.
CONTACT US
For any questions about these policies or your order, please reach out to us:
Store: Pujitha Collections
Email: [add your support email in Store Settings]
Phone: [add your support phone in Store Settings]
Address: [add your business address in Store Settings]
